These Terms & Conditions govern your use of Flowers Abbots Langley's online e-commerce platform, specifically for ordering flower delivery within Abbots Langley and its surrounding areas. By placing an order with us through our website, you agree to be bound by these Terms & Conditions. Please read them carefully. These Terms & Conditions apply to all customers purchasing floral products and related services via our online platform.
Flowers Abbots Langley is an online flower shop offering fresh flower arrangements and delivery services across Abbots Langley and to nearby towns and villages. All transactions, deliveries, and customer interactions are covered by these T&Cs. Our service is optimised for prompt and reliable flower delivery within the specified regional area.
These terms apply to all customers accessing, browsing, and ordering through the Flowers Abbots Langley website. Services are available exclusively for delivery addresses in Abbots Langley and surrounding regions.
Orders for flowers and related products are placed via our secure online system. After selecting your desired products, you will be guided through a checkout process where you will be asked to review your shopping basket, provide delivery details, and choose your preferred delivery date (subject to availability).
Upon order completion, you will receive an email confirmation summarising your order details. Should you not receive confirmation within a reasonable timeframe, please check your spam folder or contact us immediately for assistance.
When placing an order, it is your responsibility to ensure that all information given (including recipient details and messages) is accurate. We accept no liability for non-delivery or mis-delivery where incorrect or incomplete information has been provided.
Orders are considered 'accepted' only when you receive notification of dispatch or explicit acceptance from Flowers Abbots Langley. We reserve the right to decline, reject, or cancel orders at our sole discretion and will issue a full refund if payment has been received.
All products are subject to local availability. In the event that a particular flower or arrangement is unavailable, Flowers Abbots Langley reserves the right to substitute with an item of equal or greater value and similar style or colour. Such substitutions are made to ensure timely delivery and maintain the overall aesthetic and quality of the design. Customers will be notified of major substitutions where feasible, except where time is of the essence.
All product prices are displayed in GBP (£) and include UK VAT where applicable. We strive to ensure all pricing is accurate; in case of an obvious error, we are not obliged to supply the product at the incorrect price and will contact you to confirm whether you wish to proceed at the correct price.
Payment is required in full at the time of order via our accepted payment methods, which may include credit/debit cards and other electronic payment methods listed at checkout. Orders will not be processed or dispatched until payment is confirmed. Flowers Abbots Langley does not store your card details and uses secure payment gateways to process transactions.
We deliver flowers across Abbots Langley and the surrounding locations as listed on our website. Delivery charges, if applicable, will be clearly shown during the checkout process.
We make every effort to ensure your order arrives on your chosen date but cannot guarantee specific delivery times. If delivery is not made due to recipient unavailability, flowers may be left with a neighbour or in a safe place as deemed appropriate by our driver, or a delivery note may be left advising the recipient how to arrange redelivery or collection. Please ensure accurate delivery instructions and recipient contact details are provided to assist with successful delivery.
No liability is accepted for failed delivery where the recipient is unavailable, access is denied, or incorrect information is provided.
Customers may cancel or amend an order by contacting us as soon as possible after placing the order. Cancellation requests must be received at least 48 hours prior to the specified delivery date. Cancellations requested after this period may not be processed if the order has entered preparation or dispatch stages, and a refund may not be possible.
To request an amendment, customers should notify us immediately. We will make reasonable efforts to accommodate requests for changes to delivery address, products ordered, or delivery date, but cannot guarantee amendments once preparation has commenced. No amendments can be accepted for same-day or next-day orders that are already in process.
Due to the perishable nature of our products, returns are not generally accepted. However, if you are dissatisfied with the quality of flowers received or believe your order is incorrect, you must notify us within 24 hours of the delivery date. Complaints should contain clear supporting details and, ideally, photographic evidence of the issue.
Where flowers are found to be faulty or not as described, we may offer a replacement or a partial/full refund at our discretion. Refunds will be made via the original payment method and may take up to 7 working days to appear on your statement.
Flowers Abbots Langley will not be liable for any indirect or consequential loss arising from use of the website or from the late, incorrect, or failed delivery of goods except to the extent required by law. Our maximum liability to you for any claim arising from your use of this service or purchase of products is strictly limited to the purchase price of the product you have paid.
Nothing in these Terms & Conditions limits liability for death or personal injury resulting from our negligence or fraud, nor any other liability which cannot be excluded or limited under applicable law.
We are not responsible for any delay in performance or non-performance which is wholly or partly due to circumstances beyond our control (force majeure), including but not limited to, natural disasters, acts of war, industrial action, governmental action, transport failures, or extreme weather.
All content and materials displayed on our website, including product photos, logos, and text, remain the property of Flowers Abbots Langley or our licensors. You are not permitted to copy, reproduce, or use any part of the website or its content without explicit written consent.
The website is provided for your personal, non-commercial use for ordering flower delivery. Unauthorised use may result in legal action.
Flowers Abbots Langley is committed to handling your data responsibly and complying with relevant data protection legislation within the UK. Your information is used solely for processing and delivering your order and communicating with you regarding your purchase. For further details on how your data is processed and protected, please refer to our Privacy Policy visible on our website.
We reserve the right to update or modify these Terms & Conditions at any time to accommodate changes in our business operations, legal requirements, or in response to customer feedback. Changes will take effect when posted on our website. Customers are encouraged to review the terms each time they order, as continued use of the service constitutes acceptance of the latest version.
These Terms & Conditions, and all matters relating to your use of the Flowers Abbots Langley website and flower delivery service, are governed by and interpreted in accordance with the laws of England and Wales. All disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Abbots Langley provides online flower delivery services to customers in Abbots Langley and surrounding regions, and these Terms & Conditions apply to all such customers, regardless of order size or order frequency. Should any provision of these Terms & Conditions be found unenforceable, the remaining provisions will continue to apply in full force.
If you have any questions regarding these Terms & Conditions, please use the contact form available on our website to reach our customer service team.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Abbots Langley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Abbots Langley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
